Frequently Asked Questions - Whitakers Chocolates UK

ABOUT OUR PRODUCTS

 

WHAT MAKES WHITAKERS CHOCOLATES SO TASTY?

Whitakers Chocolates have been producing fine British chocolates for over 135 years, it’s a passion that runs through the Whitaker family. We use only the finest and natural ingredients and use traditional methods and family recipes to ensure our chocolates taste as good today as they have always been.

WHERE CAN I BUY WHITAKERS CHOCOLATE?

You can buy our full chocolate range online at whitakerschocolates.com but if internet shopping isn’t your thing, you can also find our chocolates in most independent retailers, farm shops and deli’s. We also sell our fondant creams range through larger retailers such as Iceland, The Range, Poundland, B&M and Booths Supermarket (seasonally).

WHEN WILL I RECEIVE MY ORDER? 

Orders placed before 2pm Monday - Friday will be dispatched on the same day and will be sent via Royal Mail on a tracked 48 hour service (including weekend deliveries). Orders placed after 2pm, will be dispatched the following working day.

WHAT ARE THE SHIPPING OPTIONS?

We use Royal Mail as our chosen courier. All orders will be sent on a 48 hour tracked service with a standard postage charge. Orders over £50 include FREE UK Mainland delivery.

WHAT DO I DO IF I DON'T RECEIVE MY ORDER?

If your order doesn't arrive as expected with Royal Mail, firstly check your tracking ID to locate the parcel with Royal Mail. If you encounter any further issues, please get in touch with our team.

HOW DO I MAKE A CHANGE TO AN ORDER I HAVE ALREADY PLACED?

Our friendly team are here to help with any aspect of your order. If you would like to make any changes to your order, then please contact the team on Tel: 01756 792531. We are open Monday - Friday 8am - 5pm (closed weekends). Alternatively contact us using the online form.

DO WHITAKERS CHOCOLATES PRODUCTS CONTAIN GENETICALLY MODIFIED (GM) INGREDIENTS?

No, none of our products contain Genetically Modified (GM) ingredients. To make life easy, against every product listed on our website we have included full ingredients and allergens details too.

DO WHITAKERS SELL GLUTEN FREE CHOCOLATES?

Yes we do. In-fact the majority of our product range is Gluten-Free! We have a gluten-free section on our website to make your search easier. Plus, all individual products are clearly marked as GF within the product details as well as being clearly marked on the product packaging. Look out for the Gluten-Free logo on the back of pack. Please contact us if you have any questions about any of our products.

IS WHITAKERS CHOCOLATES FAIRTRADE?

Whitakers Chocolates believe in doing to right thing for the environment and people. That's why we made a conscious decision in introducing Fairtrade Cocoa into our product range. Working with our cocoa and chocolate partners to enhance the safety and wellbeing of children and families in the cocoa farming areas. Whilst also promoting a zero tolerance to child labour with our supply chain. All of our boxed chocolates and gifts use Fairtrade Cocoa and carries the Fairtrade Trademarks - look out for the logo on the front of our packaging.
 

IS WHITAKERS CHOCOLATES SUSTAINABLE?

Yes we are! At Whitakers Chocolates we value our environment and the community we operate within. We believe in doing the right thing, treating people fairly and understand that even the smallest of steps can make a huge difference. Our ambition is to sustainably provide high quality chocolate products throughout the world.  To read our full sustainability policy and what it means to us, click here

 

DO WHITAKERS MAKE CHOCOLATE FOR BAKING AND COOKING?

Yes we do! We have 55% Dark Couverture Chocolate called ‘Easymelt’. This versatile product is available in 2.5kg resealable pouches filled with mini shards that are perfect for melting, moulding, enrobing, dipping, decorating and flavouring.

DO WHITAKERS SELL BRANDED CHOCOLATES FOR CORPORATE CUSTOMERS?

We specialise in personalised chocolates for the business and corporate world. Producing a wide range of chocolate products from individually wrapped chocolate Neapolitans and branded chocolate bars to luxury personalised chocolate truffle gift boxes. With competitive prices and low minimum order values, we have something to suit every budget and occasion. To find out more, visit our corporate branded chocolate pages on the links below or contact us for further details.

ARE WHITAKERS CHOCOLATES KOSHER CERTIFIED?

Whitakers own branded chocolates are not Kosher certified, however, we do produce private label Kosher products for specific customers as we hold the relevant Kosher accreditations. If you are interested in finding out more about these specific Kosher products, please get in touch with us.

 

DO WHITAKERS SELL VEGAN CHOCOLATE?

We are proud to offer an extensive range of vegan chocolates. In fact, our vegan range is growing all the time. All our dark chocolate products are Vegan Society registered, so look out for the Vegan Trademark on the front of our packaging. We also have a dedicated section for vegan chocolates within our online shop.

 

WHAT INFORMATION DO YOU HAVE ABOUT FOOD ALLERGIES?

We tell you all you need to know about our products and what goes into making them. By law all food producers have to declare ingredients, allergens and nutritional information on the back of the packaging. We go a little further to keep you safe, and publish all ingredients and allergens online against each of our products on our website. We are a nut free factory, however, we can’t always guarantee that where we source our raw ingredients from don’t come into contact with nuts, so as an extra precaution, we declare nuts as an allergen (‘may contain’) on all our products. If you have any questions or queries regarding allergens, we are here to help, so please contact our team with any questions big or small. After all, it’s best to always be safe.

 

WHAT IS WHITAKERS CHOCOLATES RETURNS POLICY?

Every effort is made to ensure our products reach you in perfect condition, however, we know issues can happen, so if an item is damaged or faulty on arrival please contact us immediately on receipt of the goods. If you are not entirely satisfied with a product for some reason other than it being damaged or faulty, please contact us immediately stating your reason for the dissatisfaction. If there is a problem with the product we will refund the purchase price or send a replacement, if however we deem the product to be in a perfect condition then we reserve the right to charge the full amount for the goods.

 

ABOUT OUR COMPANY

 

WHERE ARE WHITAKERS CHOCOLATES MANUFACTURED?

All of our products are made at our factory in Skipton, North Yorkshire, United Kingdom.

 

IS WHITAKERS CHOCOLATES A UK-BASED COMPANY?

Yes we are 100% UK based. We are a proud, family run British company. The Whitaker family have been dedicated to making fine British chocolates since 1889!

 

WHERE DO WHITAKERS CHOCOLATES EXPORT TO?

We export our chocolates all over the world, from Austria, Barbados, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, India, Ireland, Norway, Pakistan, Romania, Russia, Spain, Sweden and Uruguay!

 

CAN YOU VISIT THE WHITAKERS CHOCOLATE FACTORY?

We are unable to offer factory tours due to our relatively small size and tight factory health and safety regulations. But you can still get a sneak peek of what goes on behind the scenes by viewing our factory video!

 

HOW DO I GET A JOB WORKING FOR WHITAKERS CHOCOLATES?

We do have job vacancies from time to time. To enquire about possible vacancies, please click here to submit your interest.

 

WHO OWNS WHITAKERS CHOCOLATES LIMITED?

Whitakers Chocolates is privately owned and run by the Whitaker Family since 1889. Today, William Whitaker, 4th generation of Whitakers Chocolates currently holds the position of managing director and chairman.

 

DO WHITAKERS SELL WHOLESALE CHOCOLATES?

Yes, as well as retail, we are also UK-based wholesale chocolate suppliers. We sell our wholesale range to customers across the UK but also to many countries internationally. Get in touch with the team today to open a trade account.

HOW OLD IS THE WHITAKERS CHOCOLATES COMPANY?

For more than 135 years the Whitaker family have served the great British public’s sweet tooth.  Whitakers Chocolates was founded by John and Rebecca Whitaker in 1889, along with their 2 children. They started life as master bakers and soon discovered their passion for everything chocolate. The family soon became master chocolatiers serving the whole of Yorkshire and the rest of the UK.

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