Custom Branded Chocolate Bars (90g)

Dispatch:

Delivery will be made to a single UK address of your choosing. We will send an email confirmation once your order has been dispatched by our warehouse. From here any further correspondence will be sent from our courier team, giving you full tracking of your order from dispatch to expected delivery.

Delivery & Tracking:

For orders within UK Mainland, our chosen courier is APC, orders leaving our warehouse are send on a 24-hour service (Monday to Friday). From here any further correspondence will be sent from our courier team, giving you full tracking of your order from dispatch to expected delivery.

Orders outside UK Mainland (i.e. Scottish Highlands & Islands) will be sent using Royal Mail. Tracked delivery is sent via Royal Mail on a 48-hour service, with no signature required upon delivery. You can track your order in full, once it's been received by the courier, by clicking on the tracking number in your dispatch email. Royal Mail aim to deliver your parcel within 2-3 working days (inc. Saturdays) but their delivery date is only an estimate.

Exchanges (if applicable)

We can only replace items if they are defective or damaged or received the wrong item, and we will only replace with the same item(s) as per your original order. If there is a problem with your order or an item in your order and you need an exchange please send an email to sales@whitakerschocolates.com along with:

- A photo / photos of the defective or damaged item(s)
- Your full name and order number.

We will get back to you as soon as possible with details of how to return your item for an exchange. Please note, in most cases, we will not be able to send out your exchange until we have received your item(s) back to us. We apologise for the inconvenience this may cause.

Enjoy fast turnaround times on your custom chocolate orders

Fulfilled within 15 working days (Monday-Friday) from artwork signoff and payment being received.